Cancellation Policy

If you have purchased separate spreadsheets (out of packages): You will have up to 30 calendar days to use the spreadsheet and check the feasibility of using it. If you have any kind of problem, or see that the spreadsheet is not being able to serve you, please contact us and we will do everything to help you, whether giving you implementation support, problem solving or exchanging the spreadsheet for another more suitable one. for your need. If you are still not satisfied, we will fully refund your investment. After the 30-day period, the return of the investment will not be possible, but all other practices remain valid for an indefinite period. Attention: Exchanges can only be made by spreadsheets of LUZ and not by spreadsheets from external developers of our Spreadsheet Market.

If you have purchased a promotional spreadsheet package: You will have up to 7 calendar days to use the spreadsheets in the package and check the feasibility of using them. Having any kind of problem, or seeing that the spreadsheets are not being able to serve you, contact us and we will do everything to help you in the implementation of them or the resolution of problems, including exchanging up to two spreadsheets in the package. And if you are still not satisfied, you must submit the reason for the dissatisfaction of each spreadsheet by email. If you are dissatisfied with more than 50% of the spreadsheets in the package, we will refund the full amount paid for the purchase of the package, by reporting by email the reasons for dissatisfaction with each spreadsheet. If the number is less than 50%, a proportional reversal will be made. Ex: You bought a package with 10 spreadsheets for R $ 500, you were dissatisfied with 3 spreadsheets, the chargeback will be R $ 150. After the period of 7 days, the return of the investment will not be possible, but all other practices remain valid indefinitely. Attention: Exchanges can only be made by spreadsheets of LUZ and not by spreadsheets from external developers of our Spreadsheet Market.

In cases of defective spreadsheets, the cancellation of the purchase can be requested at any time, following the same rules above: Full return for separate spreadsheets and proportional for packages.


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